Your Specialist
Housing Partner.
I Heritage CIC provides CQC-registered adult social care providers and Ofsted-registered children’s and young people’s services with high-quality, fully compliant supported housing — so you can focus entirely on delivering outstanding regulated care.
The I Heritage Difference
What you gain when you partner with us
- ✓Clean operational boundary — you deliver care, we manage the housing
- ✓Fully compliant properties across five English regions, ready for placement
- ✓Responsive housing management — repairs, compliance and tenancy issues handled promptly
- ✓Tenancy support that prevents placement breakdown before it begins
- ✓A CIC housing partner whose values align with your care mission
- ✓Flexible partnership frameworks — built around your service model
The Partnership Case
Why the Split Model Delivers Better Outcomes
Many care providers face a recurring challenge: the housing environments in which they are asked to deliver services are poorly managed, non-compliant, or simply not fit for the individuals they support. This places an unfair burden on care teams and creates risk for providers, commissioners, and residents alike.
I Heritage was built to solve this problem. By separating housing management from care delivery into two distinct, accountable organisations, we create a system where each party can focus on what they do best — and where responsibility is never blurred.
For care providers, this means stepping into a housing environment that is already compliant, well-maintained, and actively supported by a tenancy team — giving your staff the right conditions to deliver excellent care from day one.
✓ Clear accountability ✓ Reduced placement risk ✓ Inspection-ready properties ✓ Tenancy stability ✓ CIC values alignment ✓ Responsive management
Eligibility
Who We Partner With
I Heritage works exclusively with regulated providers. Our housing is designed to sit alongside a structured, registered care or support service — it is not appropriate for individuals without an active regulated care partner in place.
Our Offer to Partners
What I Heritage Brings
to the Partnership
Everything we provide is designed to give your care service the strongest possible housing foundation, and to reduce the operational burden on your team.
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Quality, Compliant Properties
All I Heritage properties meet or exceed UK housing standards. From EPC ratings and fire safety compliance to structural suitability and accessibility, every property is assessed before any placement takes place.
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Responsive Maintenance
Our housing management team operates a structured repairs and maintenance programme with clear response time targets for emergency, urgent, and routine repairs. Your residents and staff should never be waiting weeks for a broken boiler to be resolved.
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Tenancy Management
We handle all tenancy agreements, tenancy reviews, and formal housing management processes — including rent account management, tenancy breach procedures, and liaison with local housing authorities. This keeps housing administration firmly with us.
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Tenancy Support Service
Our dedicated tenancy support workers provide non-regulated support to help residents manage their home with confidence — covering budgets, bills, household routines, and connections to local services. A critical buffer against placement breakdown.
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Regional Coverage
We currently operate across five regions — Manchester, Middlesbrough, Gloucester, Stoke-on-Trent, and West Northamptonshire — with a pipeline of new properties in development. If your placements are concentrated in one region or spread across several, we can discuss the most effective arrangement.
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Commissioner Coordination
I Heritage works directly with local authority commissioners to manage placement agreements, housing funding arrangements, and joint review processes. This means your team spends less time on housing-related commissioner liaison and more time delivering your care service.
How It Works
The Partnership Journey: From First Contact to Active Placement
We have designed our partnership onboarding process to be thorough without being burdensome. Here is what to expect from first contact to your first active placement.
Initial Engagement
Expression of Interest & Initial Conversation
Contact us via the enquiry form below or by email. We will arrange an introductory call with our partnerships team to understand your organisation, your service model, the client groups you support, and your geographic areas of operation. There is no commitment at this stage.
Due Diligence
Mutual Due Diligence
We carry out due diligence on all prospective partners — and we expect the same in return. This includes verification of CQC or Ofsted registration status, review of your current inspection rating and most recent report, confirmation of insurance cover, and a review of your safeguarding and information governance policies.
Agreement
Partnership Agreement & Protocols
Once due diligence is satisfactorily completed by both parties, we agree a formal partnership framework. This sets out the responsibilities of each party, communication protocols, joint review arrangements, escalation and safeguarding procedures, data sharing terms, and the referral and placement process.
First Placement
Referral, Property Matching & Move-In
With the partnership framework in place, referrals can be submitted through our agreed process. We match the individual to an appropriate property, confirm compliance and suitability, and coordinate the move-in alongside you and the relevant commissioner or placing authority.
Ongoing Partnership
Reviews, Communication & Continuous Improvement
Active partnerships are reviewed regularly through operational meetings between I Heritage and your organisation. Any issues — whether housing maintenance, tenancy concerns, or safeguarding matters — are raised promptly through agreed channels.
Governance & Accountability
Who is Responsible for What
Clarity of responsibility is the foundation of a safe and effective partnership. The table below sets out exactly how accountability is divided between I Heritage and our regulated care partners.
Housing Accountability (I Heritage)
I Heritage is solely responsible for all property and housing management functions. This includes tenancy agreements, property compliance, maintenance, rent management, and liaison with local housing authorities.
Care Accountability (Regulated Partner)
Our regulated partners are solely responsible for all care, support, and regulated activities delivered to residents. They are accountable to CQC or Ofsted respectively. I Heritage does not direct or manage care staff.
Shared Accountability
Certain matters — particularly safeguarding, multi-agency communication, and placement outcomes — require shared accountability and joint action. Our partnership framework sets out clear protocols for how both parties communicate and escalate.
Service Compatibility
Supported Housing Across Your Service Types
I Heritage housing is designed to be compatible with a range of adult social care and children’s and young people’s service models.
“The clearest sign of a good housing partnership is when your care staff stop worrying about the building and can focus entirely on the people inside it.”
I Heritage CIC — Partnership Philosophy
Common Questions
Frequently Asked Questions
Questions from prospective care provider partners. If yours isn’t here, please get in touch.
Yes. Many of our care provider partners work with multiple housing providers across different regions or service lines. There is no exclusivity requirement in our partnership framework. What matters is that, for any placement within an I Heritage property, the partnership protocols and accountability arrangements set out in our agreement are followed consistently.
I Heritage is not registered with CQC or Ofsted, so we are not a subject of your inspection — but we are a key part of your operating environment. We will provide inspectors with any housing-related documentation they request, including property compliance certificates, tenancy agreements, and our partnership agreement. We maintain inspection-ready documentation at all times.
Urgent placement timescales depend on property availability in the relevant region at the time of referral. For established partnership arrangements, we prioritise urgent referrals and aim to provide an initial response within 24 hours. We encourage partners to engage with us proactively about anticipated referral volumes and timescales wherever possible.
Adaptation requirements should be clearly set out in the referral documentation. Where an existing I Heritage property can be adapted to meet identified needs, we will work with you and any relevant occupational therapist to facilitate this before move-in. For more significant adaptations, we may need to source a more appropriate property or explore a Disabled Facilities Grant.
All I Heritage staff are trained in adult and children’s safeguarding to an appropriate level. Where a safeguarding concern arises within or relates to one of our properties, we will make a referral to the relevant local authority safeguarding team and notify the regulated care partner and commissioner promptly. Safeguarding is a shared responsibility — our partnership framework sets out exactly how both organisations should communicate and act.
No. We do not require a minimum volume of placements to establish a partnership. Some of our partnerships begin with a single placement and grow over time; others involve block or guaranteed arrangements from the outset. We are open to discussing whatever arrangement works best for your service. What we do ask is that the partnership agreement and protocols are in place before any placement proceeds.
As part of our due diligence process, we will ask for: your current CQC or Ofsted certificate of registration and most recent inspection report; your public liability and professional indemnity insurance schedule; your safeguarding policy; your data protection and information governance policy; and evidence of your organisation’s legal structure. We will share equivalent documentation from I Heritage in return.
Get in Touch
Start a Partnership Conversation
Whether you have a specific placement in mind, want to understand our due diligence process, or simply want to explore whether an I Heritage partnership would benefit your service — we are ready to talk. Our partnerships team is available Monday to Friday.
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Partnerships Email
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Schedule a Call
Email us to arrange a call at a time that works for your team. We aim to respond to all enquiries within one working day.
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Request Our Partnership Pack
Our full partnership information pack includes our CIC registration, current insurance schedules, compliance documentation, sample partnership agreement, and policy documents.