Local Authorities & NHS Commissioners
Confident Commissioning.
Compliant Housing.
I Heritage CIC provides commissioners with a transparent, accountable, and fully compliant supported housing solution across five English regions — purpose-built for adults with care and support needs and children and young people transitioning through or from regulated services.
Regional Availability & Service Scope
Why Commission with I Heritage
A Housing Partner Built Around
Accountability and Outcomes
Commissioning supported housing should be straightforward. I Heritage is structured specifically to give commissioners clarity, confidence, and a reliable long-term housing partner who understands the broader health and social care system.
CIC Governance Structure
As a Community Interest Company limited by guarantee, our purpose is locked in law: community benefit, not profit extraction. Commissioners can be confident that surpluses are reinvested into services and properties — not distributed to shareholders.
Clear Accountability Framework
Our deliberate separation of housing management from care delivery creates clean accountability lines. We are responsible for the property and tenancy; regulated care is delivered by our CQC or Ofsted-registered partners. Roles, responsibilities, and liabilities are unambiguous.
Fully Compliant Properties
All I Heritage properties comply with UK housing standards and relevant supported housing legislation. We maintain detailed compliance records and make documentation available to commissioners on request, ensuring full oversight throughout the placement.
System-Aware Partnership
We understand commissioning pressures, local authority duties, and the demands placed on social care teams. Our processes are designed to reduce administrative burden, support placement stability, and provide responsive communication when things need to move quickly.
How We Operate
The I Heritage Model:
What We Do and What We Don't
Understanding our model is essential for commissioners. I Heritage occupies a specific and deliberate position in the housing and care ecosystem — one that creates clarity, not complexity.
01
We Provide the Home
I Heritage sources, develops, and manages high-quality, fit-for-purpose supported housing properties. Every property is maintained to a standard appropriate for the needs of residents placed there, with regular safety checks, compliance reviews, and responsive repairs management built into our operating model.
02
We Provide Tenancy Support
Our in-house tenancy support function assists residents to understand and manage their tenancy obligations — covering rent, household budgeting, utilities, and access to community services. This support is distinct from personal care and is designed to prevent tenancy breakdown and promote long-term stability.
03
Our Partners Provide Regulated Care
All personal care, therapeutic support, and regulated activities are delivered exclusively by our CQC-registered adult social care partners or Ofsted-registered children’s and young people’s services partners. We do not deliver regulated care ourselves.
04
We Work Together on Outcomes
Operational meetings between I Heritage housing staff, the regulated care provider, and where appropriate the commissioner or placing authority, ensure that housing and care are coordinated toward shared outcomes. Placement reviews, risk updates, and safeguarding matters are shared across all parties.
What I Heritage is Responsible For
- Property acquisition, development, and ongoing management
- Housing standards compliance and safety certification
- Tenancy agreements and tenancy support for residents
- Repairs, maintenance, and property inspections
- Coordination with regulated care partners
- Reporting and communication to commissioners as agreed
What Our Regulated Partners are Responsible For
- Personal care (registered with CQC under the Health and Social Care Act)
- Therapeutic and clinical support services
- Children’s residential and supported accommodation (Ofsted-registered)
- Mental health support and specialist interventions
- CQC/Ofsted inspection readiness and regulatory compliance
- Staffing, training, and supervision of care workers
Client Groups
Who We House
Our properties are designed and managed to support a range of individuals with care and support needs. Each placement is assessed individually to ensure the property, the tenancy support offer, and the regulated care partner are all appropriate.
Commissioning Arrangements
Contract and Funding Frameworks
We work flexibly with commissioners to agree the right arrangement for your authority’s needs and the individual’s placement requirements.
Spot Purchasing Arrangements
Spot purchasing allows commissioners to place individuals into available I Heritage properties on a case-by-case basis, without a prior block commitment. This is typically used for urgent or unplanned placements and for authorities wishing to trial our accommodation before entering a longer-term arrangement.
Availability
Subject to current vacancies across operating regions
Referral Lead Time
Typically 5–10 working days for standard placements
Contract Duration
Flexible — reviewed in line with individual support plans
Notice Period
Agreed at point of placement; typically 4–8 weeks
Block Contract Arrangements
Block contracts provide a local authority with guaranteed access to a defined number of I Heritage beds or properties within a region, typically over a 1–3 year period. This arrangement suits commissioners with consistent volumes of referrals and offers greater cost certainty and guaranteed availability.
Minimum Volume
Typically 3+ beds/units; negotiated with commissioner
Term
1–3 years with review points and extension options
Pricing
Preferential block rate with agreed void management terms
Reporting
Quarterly occupancy, outcomes, and quality reports as standard
Dynamic Purchasing / Framework
For authorities operating a dynamic purchasing system (DPS) or an approved provider framework for supported housing, I Heritage is able to apply for inclusion and to respond to call-off instructions within the framework terms. Please contact us to discuss your authority’s current procurement approach.
DPS Participation
Active across multiple regional frameworks — contact to confirm
Procurement Compliance
Public Contract Regulations 2015 compliant
Due Diligence Pack
Available on request — includes policies, accounts, and compliance docs
Call-off Lead Time
Responsive to framework-specified timescales
Housing Benefit & Local Housing Allowance
Where eligible residents are claiming Housing Benefit or are subject to Local Housing Allowance (LHA) rates, I Heritage works with placing authorities, residents, and local housing authorities to ensure appropriate benefit claims are established from the outset, minimising rent arrears and tenancy instability.
Exempt Accommodation
Properties may qualify as exempt accommodation — assessed case by case
Benefit Support
Tenancy support workers assist residents with benefit claims
Top-Up Arrangements
Discussed with commissioner where shortfall between HB and rent exists
Arrears Management
Early intervention protocol in place to prevent arrears escalation
Referral Process
From Referral to Move-In:
Our Placement Pathway
We have designed our referral and placement process to be as straightforward and responsive as possible. From first contact to move-in, our team guides commissioners and residents through each stage.
Initial Referral & Enquiry
Contact our commissioning team by phone, email, or via the form below. Share headline information about the individual’s needs, current situation, and preferred region.
Needs & Property Matching
We review available properties in the relevant region and assess suitability against the individual’s support needs, risk factors, and the regulated care package proposed.
Property Visit & Care Partner Introduction
Where appropriate, we facilitate a property visit for the individual and their support worker. We also introduce the regulated care partner at this stage.
Agreement & Tenancy Set-Up
Funding and placement agreements are confirmed with the commissioner. A tenancy agreement and support plan are co-produced with the individual, their advocate, and the care provider.
Move-In & Ongoing Review
The individual moves in with a structured induction. Regular joint reviews with the commissioner, care provider, and resident ensure the placement continues to meet needs.
Compliance & Safeguarding
Our Commitment to Safety,
Standards, and Accountability
Commissioners rightly demand rigorous compliance and robust safeguarding from all housing partners. Here is how I Heritage meets those expectations.
Safeguarding Commitment
I Heritage operates in line with local authority multi-agency safeguarding frameworks. All staff are trained in adult and children’s safeguarding to an appropriate level. We have clear internal procedures for identifying and reporting safeguarding concerns, and we work in close cooperation with local authority designated safeguarding leads.
Housing Standards Compliance
All properties comply with the relevant provisions of the Housing Act 2004, the Decent Homes Standard, and the Homes (Fitness for Human Habitation) Act 2018. Gas safety, electrical installation condition reports (EICRs), fire risk assessments, and EPC certificates are maintained and available for inspection.
Information Governance & GDPR
I Heritage handles all personal data in accordance with UK GDPR and the Data Protection Act 2018. We maintain a clear data processing register, have appointed a data lead, and operate data sharing agreements with all regulated care partners and local authority commissioners.
Staff Recruitment & DBS
All I Heritage staff working in or visiting properties occupied by residents have Enhanced DBS checks completed prior to commencement. We maintain a single central record of DBS status and renewal dates, and operate a safer recruitment policy aligned to statutory guidance.
Complaints & Whistleblowing
We operate a transparent, accessible complaints process for residents, advocates, and commissioners. All complaints are logged, investigated, and responded to within defined timescales. Our whistleblowing policy ensures concerns are taken seriously without fear of reprisal.
Equality, Diversity & Inclusion
I Heritage is committed to the principles of the Equality Act 2010 across all aspects of our operation — from how we allocate and adapt properties to how we recruit and develop our team. We take a person-centred, culturally aware approach to housing management.
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Housing Act 2004
All properties assessed and compliant with HMO licensing requirements where applicable
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Fire Safety
Current fire risk assessments, detection systems, and evacuation plans in place at all properties
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Electrical & Gas
Valid EICRs and gas safety certificates maintained with scheduled renewal tracking
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Insurance
Full public liability, property, and employer’s liability insurance maintained at appropriate levels
Common Questions
Frequently Asked Questions
If your question isn’t answered here, please contact our commissioning team directly.
Get in Touch
Talk to Our Commissioning Team
Whether you have a specific referral in mind, want to discuss a commissioning arrangement, or simply want to learn more about how I Heritage operates in your region — we welcome the conversation. Our commissioning team is available Monday to Friday.
Phone
Available on request — please email to arrange a call at a time that suits you.
Due Diligence Pack
Our full due diligence pack — including CIC registration, insurance schedules, policies, and compliance documentation — is available on request via email.
Current Operating Regions